Privacy

Online Privacy Statement

Welcome to the HH Global Ltd Privacy and Cookie Policy

HH Global respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This policy describes how we treat personal information we collect from you or that you provide to us.

By visiting this website or otherwise interacting with us, you will be subject to (and as legally permitted are accepting and consenting to) the practices described in this policy.

For the purposes of international data protection laws, various HH Global entities may be the data controller and the contact information for these entities is located here.

Controller

HH Global is made up of different legal entities. This privacy notice is issued on behalf of the HH Global Group so when we mention "HH Global", "we", "us" or "our" in this privacy notice, we are referring to the relevant company in the HH Global Group responsible for processing your data. HH Global Ltd is the controller and responsible for this website.

If you have any questions about this privacy notice, including any requests to exercise your rights, please contact the data protection department using the details set out below.

Contact details

Our full details are:

HH Global Ltd
Data.Protection@hhglobal.com
Grove House, Guildford Road, Leatherhead, KT22 9DF, United Kingdom.

+44 208 770 7300

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Information we collect when you use this website

Contact and account information. For example, we might collect your name and street address. We might also collect your phone number or email.

Payment and billing information. For example, we may collect your credit card number and zip code/postcode when you purchase products or services.

Submitted information. If you post content or complete a survey, we will collect the information you provide to us.

If you use our websites, we may collect technical information including your:

Site usage information.

IP address.

Operating system.

Login information.

Browser type and version.

Time zone setting.

Browser plug-in types and versions.

Search and page view information.

Page response times and download errors.

Information about the length of visits to pages.

Page interaction information and methods used to browse away from the page.

The topic you are interested in contacting us about in a freeform message field.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

This privacy notice aims to give you information on how HH Global collects and processes your personal data through your use of this website, including any data you may provide through this website.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

We use information as disclosed and described here

We use information to improve our products and services.
We might use information to customise your experience with us.
We may use your information to make our website and products better.
We use information to administer our site and for internal operations.
We use information for security purposes. We may use all categories of information to protect our company, our customers, or our websites.
We use information for marketing purposes. For example, where legally permitted we use contact and transaction information to send you information about special promotions or offers. We might also tell you about new features, products, or services. These might be our own offers or products, or third party offers or products we think you might find interesting. To learn about your choices for these communications, read the choices section below.
We use information to send you transactional communications. For example, we might send you emails about your account or purchase. We might also contact you about our policies or our website terms.
We use information as otherwise permitted by law.

Our legal basis for processing under European law. European legislation requires us to identify a lawful basis for everything we do with your information (as described above). When European law applies, our basis for processing your information is typically to perform a contract with you or our customer. We also process information based on consent.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and it is not disproportionate to your interests and fundamental rights.
Where we need to comply with a legal or regulatory obligation.

Generally HH Global do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. However where we do, you have the right to withdraw consent to marketing at any time by contacting us.

Information you provide us

This is information about you that you give us by filling in forms on our website to:

make an enquiry;
receive information; or
otherwise contact us.

The data you may provide can include your name, job title, company name, company address, and company email address, phone number and any other information you deem necessary to assist us with your request. There are also boxes on our forms where you can indicate your consent for how we may use your personal data in future for specific purposes.

Information we collect about you

We use Google Analytics to collect information such as IP address, browser and device information and the general location of users of our website. We also log requests to our servers which will record the IP address of the device you are using and the pages being accessed.

Lawful basis

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate (having undertaken legitimate interest assessments).

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.	(a) Usage (b) Marketing and Communications (c) Technical	Necessary for our legitimate interests to improve the content, utilise digital advertising solutions, such as remarketing and report on the success of the advertising or other forms of digital marketing.
To use data analytics to improve our website and experiences.	(a) Technical (b) Usage	Necessary for our legitimate interests to improve the website's content to make it more relevant and ensure a smooth experience by identifying Technical issues, for which we need both Technical and Usage Data.
To register you as a new customer	(a) Identity (b) Contact	Performance of a contract with you
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
To make suggestions and recommendations to you about goods or services that may be of interest to you	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile	Necessary for our legitimate interests (to develop our products/services and grow our business)
Necessary for our legitimate interests (to advertise content available on our site to users using Remarketing).	(a) Technical (b) Usage (c) Profile	Necessary for our legitimate interests (to advertise content available on our site to users using remarketing).

Promotional offers

We may use your identity, contact, technical, usage and profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased from us.

The use of cookies on this website

We use common tracking technologies.

We collect personal information about users over time and across different websites. Information is collected when you visit one of our websites or utilise our services. We also have third parties that collect personal information this way. To collect information, we use several common tracking tools, including browser cookies, web beacons, flash cookies, and similar technologies. Our vendors may also use these tools.

By continuing to browse the site, you are agreeing to our use of cookies and other tracking technologies.

What are Cookies?

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We may use the following cookies:

Strictly necessary cookies. These cookies are required for the operation of our website.
Analytical/performance cookies.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalize content for you.
Targeting cookies. We use these cookies to make our website more relevant to your interests. We may share this information with third parties for this purpose.

Please note that third parties (such as advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

We use tracking technologies for a variety of reasons.

We use tracking tools:

To recognise new or past customers.
To store your password if you are registered on our site.
To improve our website.
To observe your behaviours and browsing activities over time across multiple websites or other platforms.
To better understand the interests of our customers and our website visitors.

How do we gather relevant information about you

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies we set

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

When you submit data to us through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.

You can control certain cookies.

Your browser may give you the ability to control certain cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. To control flash cookies, which we may use on certain websites from time to time, you can go here. Why? Because flash cookies cannot be controlled through your browser settings.

Some websites have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. If you block or reject cookies, not all of the tracking described here will stop.

How do we gather relevant information about you for interest-based advertising?

To decide what is relevant to you, we use information you make available to us when you interact with us, our affiliates, and other third parties. We gather this information using the tracking tools described above. For example, we or our partners might look at your purchases or browsing behaviours. These activities may be viewed on our platforms or the platforms of others.

We work with third parties who help gather this information. These third parties might link your name or email address to other information they collect. This might include past purchases made offline or online, and online usage information.

Some ads may be served based on tracking.

We may work with online advertising companies to show you relevant and useful ads. This may include ads served on our own websites or apps. This may also include our ads served on other companies’ sites.

These ads may be based on information collected by us or third parties (for example, when you register for a site). These ads may also be based on your activities on our websites or on third party sites (also known as “online behavioural advertising”).

You can opt-out of online behavioural advertising.

The Self-Regulatory Program for Online Behavioural Advertising program provides consumers with the ability to opt-out of having their online behaviour recorded and used for advertising purposes. To opt out of having your online activities tracked for behavioural advertising purposes, click here. Choices you make are both browser and device-specific.

This website uses cookies.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Utilisation and site performing tracking

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Twitter and YouTube, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

General website cookies

We may provide certain features on this website which will require the use of cookies to remember your preferences. No personal data will be stored within these cookies.

Why do we need to collect and store personal data?

In order for us to provide you with the best experience in browsing this website, and to contact you in relation to your request or marketing communications by email or other means, we need to collect personal data. In any event, we are committed to ensuring that the information we collect and use is appropriate and limited for this purpose and does not constitute an invasion of your privacy.

We will use the personal data we obtain through our website as follows:

To respond to a request for information or to make contact with you when you have asked us to do so
To send you any marketing-related information you have requested, including information about the products and services we offer, news about our company or news about the marketing industry
To send you a quote if you have asked for one
To monitor the performance of our website
To understand how our website is used by visitors
To ensure we can deliver the best possible user-experience of our website

How long will we retain your data?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by our Data Protection Team contacting us.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your rights regarding personal data that we hold about you

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you wish to exercise any of the rights set out above, please contact our Data Protection Team.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside the HH Global Group of companies for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at data.protection@hhglobal.com

We collect information in different ways.

We collect information you give to us. For example, we collect information if you register for an account or make a purchase. We might also collect information if you post a comment, make a request, or complete a survey.

We collect information about you passively. We use tracking tools like browser cookies and web beacons to distinguish you from other users of our site and to help us to improve our site and services.

We get information about you from other sources.

Third parties we work with may give us contact information about you. These third parties might include business partners and service providers and may also include advertising and analytics providers. Social media platforms may also give us contact information about you.

We combine information.

We may combine information that we have collected offline with information we collect online, or, combine information we get from a third party with information we already have.

Direct interactions.

You may give us your personal Data by filling in forms or by corresponding with us by post, phone, email or otherwise.

Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.

We use information as otherwise permitted by law.

European legislation requires us to identify a lawful basis for everything we do with your information (as described above). When European law applies, our basis for processing your information is typically to perform a contract with you or our customer. We also process information based on consent.

We will share your information with others.

We will share your information within the HH Global family of companies. This includes contact and account information with our current and future subsidiaries, affiliates, and our parent company and its subsidiaries.

We will share your information with vendors who perform services on our behalf for a business purpose. For example, we share information with vendors who help us manage our online account registration process or who fulfill your purchases. We also share information with third parties like advertisers and advertising networks that assist us in marketing and advertising our products or services. We may also share contact and site usage information with analytics and search engine providers.

We may share your information if we think we have to in order to comply with the law or to protect ourselves, our customers or others. For example, we may share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. We might also share your information in order to enforce our Terms of Use and other agreements, and to protect the rights of others. We might also share information when we are investigating potential fraud.

We may share your information with any successor to all or part of our business. For example, if part or all of our business or assets are sold, we may disclose our customer list as part of that transaction. Where legally required we will give you prior notice and if you have the legal right to do so, allow you to object.

We may share information for other reasons we may describe to you as permitted by law.

You have certain choices about how we use your information.

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, follow the instructions in any promotional message you get from us and select the unsubscribe link. You can also exercise this right at any time by contacting us. Don’t worry, even if you opt out of getting marketing messages, we will still be sure to send you responses to information you have requested.

You can control certain cookies and tracking tools. To learn how to manage how we – and our vendors – use cookies and other tracking tools, please see below under the heading of 'Cookies'.

California Consumer Privacy Act

For California residents, click here to read our Privacy Notice for California Residents.

We use standard security measures.

HH Global is ISO 27001:2013 certified and takes commercially reasonable measures to protect your data. HH Global also requires our service providers to adopt such measures. However, the Internet is not 100% secure. Any transmission of your data to our site is at your own risk. We encourage you to use caution when using the Internet. This includes not sharing your passwords.

HH Global keeps personal information as long as it is necessary or relevant for the purpose for which it was collected and in compliance with our data retention policies. We also keep information as otherwise required by law.

We process information both in and outside of the United States.

Information we collect from you may be transferred to, or stored at, a destination in the United States or another destination outside of the European Economic Area (“EEA”). This might include HH Global entities located outside of the EEA. It may be processed by staff operating in these locations who work for us or one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. When your information is transferred from inside the EEA to a third party outside the EEA, we put in place appropriate safeguards to protect your information. Those safeguards may include standard data protection clauses approved by the European Commission and available on their website at EUR-Lex.

We may link to third party sites or services we do not control.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Our site may also serve third party ads or content that contains third party cookies or tracking technologies. We do not control the use of those technologies.

Changes to our privacy policy

From time to time we may change our privacy practices. Please check our site periodically for updates.

Your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Contact us

Our full details are:

HH Global Ltd
Data.Protection@hhglobal.com
Grove House, Guildford Road, Leatherhead, KT22 9DF, United Kingdom.

+44 208 770 7300

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